Let’s Talk DEX

Let’s Talk DEX is a focused 60-minute conversation about your digital employee experience (DEX) — the end-user computing environment your people rely on every day. By collaborating with organizational leaders, we examine each topic area for 10-15 minutes and create a high-level roadmap that outlines the initial priorities, always anchored to a clear outcome: a workplace that’s productive, secure, and something your team is glad to use.

The objective is to get you thinking about these topics and to explore if it makes sense to dive deeper on any specific area or point.

Book a 60-minute DEX conversation

Technology Budgeting Strategy

• Purchase Governance? Is there a technology and business aligned review board or process?
• How does your organization procure technology? Is there a formal process, is it centrally managed or dispersed. Is there an approval process or can directors and managers make discretionary purchases?
• Does Procurement follow a purchasing lifecycle process? Who is responsible for negotiating prices, renewals and end of service?
• OpEx VS CapEx? Do you lease technology to extend runway or do you prefer to reflect technology expenditures on the company balance sheet?
• Buy VS Build deciding when it makes sense to buy a solution or build something internally.

Artificial Intelligence and Automation

• Current Use Cases: What are the current use cases for AI and automation within the organization? How have they impacted operations and decision-making?
• Integration with Existing Systems: How are AI and automation solutions integrated with existing systems and processes?
• Skills and Capabilities: Does the organization have the necessary skills and capabilities to develop and maintain AI and automation technologies? Are there gaps in expertise?
• Future Roadmap: What is the future roadmap for AI and automation? How does the organization plan to evolve its use of these technologies?

Cyber Security

• Risk Assessment and Management: What is the current approach to identifying, assessing, and managing cyber risks? How frequently are risk assessments conducted?
• Incident Response Plan: Is there a robust incident response plan in place? How often is it tested and updated?
• Employee Awareness and Training: How are employees trained on cybersecurity awareness? Are regular training sessions and simulations conducted?
• Data Protection Measures: What measures are in place to protect sensitive and critical data? How are these measures evaluated and updated?

Employee Experience

• Assessment of Current Tools and Platforms: What tools and platforms are currently in use, and how do they align with employee needs and workflows?
• Onboarding and Training Processes: How effective are the onboarding and training processes for new technology? Are employees able to quickly adapt to new tools?
• Feedback Mechanisms: How is employee feedback on technology tools gathered and acted upon? Are there regular surveys or forums for discussion?
• Remote Work and Collaboration: How have remote work and collaboration tools been integrated into the employee experience? Are there any gaps or areas for improvement?

Data Management

• Data Governance Framework: Is there a data governance framework in place? How does it manage data accuracy, privacy, and security?
• Data Storage and Accessibility: How is data stored, and who has access to it? Are there any challenges with data accessibility or quality?
• Data Usage and Analysis: How is data being utilized for decision-making? Are there advanced analytics or business intelligence tools in use?
• Regulatory Compliance: How is compliance with data protection regulations ensured? Are there any areas of concern?

Application and Device Management

• Inventory and Rationalization: What is the current inventory of applications and devices? Is there an ongoing process for application rationalization to avoid redundancy and ensure optimal performance?
• Lifecycle Management: How are applications and devices managed throughout their lifecycle from procurement to retirement? Are there any challenges in this area?
• Integration and Interoperability: How well do the existing applications integrate with each other? Are there any significant issues with data silos or interoperability?
• Compliance and Governance: Are application management practices compliant with relevant regulations and internal policies? How is governance ensured?